Workshop title :

Assertiveness skills

Workshop reference :

302 / V1.0

Duration :

2 days

Language :

English, French

Why, Who and What ?

Assertive people are able to express their feelings, live and work independently, feel strong and have self-confidence. Contrary to passive and aggressive behaviour, assertive behaviour is based on respect and equality in relationships. At work, assertive people take action pro-actively, find solutions to problems and persevere in face of difficulties. The course methods include presentations of information and models, group work, discussion, practical exercises for skill-building in triads or pairs, and role plays. The course is aimed at being informative, fun and practical.

Module

Key Development Areas

Assertiveness theory

General overview of theory. Diagnostic exercise: Understanding differences between passive, aggressive and assertive attitudes and behaviours.

Building self-confidence.

Identifying my personal strengths and rights.

Communicating assertively

Improving understanding through effective listening. Clarifying and probing to explore assumptions, perceptions and expectations.

Increasing self-awareness and independence

Stating needs, feelings and beliefs clearly and openly. Requesting information or help assertively.

Exploring obstacles

Using the ABCDE system for altering perceptions, attitudes and behaviours. Identifying individual situations and challenging dysfunctional beliefs.

Putting into practise

Role plays to integrate the skills and receive feedback. Personal goal setting and planning for action.

Dealing with difficulties

Giving feedback, requesting change using the DESC message.

Managing my emotion

Dealing with threats and coping with own anger and fear.

Protective techniques

When rationality and clarity fail, techniques to use to protect oneself

Celebrating achievements and abilities

Increasing self-confidence through looking at own self-actualisation.